kq99 Privacy Policy — Your Information Is Fully Protected

kq99 ("we", "our", "platform") is a trusted online betting and casino platform in Bangladesh. We take the privacy of our users very seriously. This Privacy Policy will tell you what types of information we collect, how that information is used, who it may be shared with, and what rights you have.

By visiting the kq99.cam website, registering an account, or using our services, you will be considered to have accepted the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform.

This policy applies alongside our Terms and Conditions and Responsible Gaming Policy. We reserve the right to change this policy at any time, and any changes will be reflected by an updated date on the website.

kq99 collects various types of information for various purposes. Below is a detailed description of what information we collect:

a. Personal Information Provided Directly

Information you provide directly to us when registering and using an account:

• Full name and date of birth (for age verification)
• Valid email address
• Mobile number
• Residential address
• National ID (NID) or passport number (for identity verification)
• Payment information such as bKash, Nagad, Rocket, Upay or bank account details

b. Automatically Collected Information

When you use our website, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system information
• Pages visited, click patterns and session duration
• Referral URL (which website you came from)
• Information obtained through cookies and similar tracking technologies

c. Transaction Information

We maintain a complete record of your financial activity, which includes:

• Deposit and withdrawal history
• Details of betting and gaming activity
• Bonus usage history
• Date, time and amount of transactions

kq99 uses your information only for specific and legitimate purposes. We do not sell your information to any third party.

a. Service Delivery and Account Management

• Creating, verifying and managing accounts
• Processing deposits, withdrawals and transactions
• Managing bonuses and promotional offers
• Providing customer support (24/7 live chat and email)
• Managing the VIP program

b. Security and Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting fraud, money laundering and suspicious activity
• Completing the Know Your Customer (KYC) verification process
• Implementing responsible gaming policy and monitoring excessive gambling tendencies

c. Communication and Marketing

• Sending important account-related notifications
• Promotional offers and bonus information (only with your consent)
• Informing you about changes to services

d. Compliance with Legal Obligations

• Complying with applicable laws and regulations
• Cooperating with regulatory authority investigations
• Providing information in response to court orders or legal processes

kq99 never sells your personal information to third parties. However, we may disclose your information in the following limited circumstances:

a. Service Provider Partners

We work with trusted third-party service providers who assist in operating our platform. These include payment processors (bKash, Nagad, Rocket, Upay, banks), gaming software providers and cybersecurity service providers. These partners are given access only to the information necessary to provide specific services and are required to comply with our privacy standards.

b. Legal Requirements

If we receive a lawful request from a court, law enforcement agency or regulatory authority, we may provide relevant information. In such cases we will always comply with applicable law.

c. Business Transfers

In the event of a restructuring, merger or acquisition of kq99's business, your information may be transferred to the new owner. In such a case we will notify you in advance.

d. With Your Consent

If we need to share your information for any purpose other than those mentioned above, we will first obtain your explicit consent.

The kq99 website uses cookies and similar technologies to improve your browsing experience and ensure the quality of our services.

a. Essential Cookies

These cookies are essential for the basic functionality of the website. They include maintaining login sessions and providing security. The website will not function properly without these cookies and they cannot be disabled.

b. Functionality Cookies

These cookies help remember your preferences, such as language selection and login information. They make your browsing experience more convenient.

c. Analytics Cookies

These cookies help us understand how visitors are using our site. The information collected is completely anonymous and is used only for statistical analysis.

d. Managing Cookies

You can disable non-essential cookies at any time through your browser settings. However, this may limit some functionality.

kq99 applies industry-standard security measures to protect your personal and financial information. Our security framework is described below:

kq99 retains your information only for as long as necessary or legally required. The retention period for different types of information is noted below:

a. Active Accounts

We will retain all your information for as long as your account is active. Even after an account is closed, some information may be retained for a specified period for security and legal reasons.

b. Financial Transaction Records

All financial transaction records are retained for the period required by applicable laws and regulations. This may generally be five to seven years from the date of account closure, in accordance with applicable legal guidelines.

c. Marketing Information

If you request to stop marketing communications, we will remove your name from the marketing list as soon as possible. However, a record of your request may be retained for future consent verification.

d. Data Deletion

Once the need for retention has ended, we will securely delete your personal information or make it completely anonymous so that you can no longer be identified in any way.

kq99 respects your rights over your personal information. Your rights are detailed below:

a. Right to Access Information

You can request at any time what information kq99 holds about you. We will provide you with a copy of that information as soon as possible.

b. Right to Correct Information

If any information held about you is incorrect or incomplete, you can request that it be corrected. We will verify the relevant information and update it promptly.

c. Right to Delete Information

In certain circumstances you can request that your personal information be deleted. However, please note that we may not be able to delete some information due to legal obligations.

d. Right to Object to Processing

You can object at any time to the use of your information for marketing purposes. We will stop marketing communications as soon as we receive your objection.

e. Right to Data Portability

You can request your personal information in a structured, commonly used and machine-readable format.

To exercise any of the above rights, contact our support team. We will respond to your request as quickly as possible and within a maximum of 30 working days from the date we receive it.

kq99 is a platform strictly restricted to those under 21 years of age. The services of this platform are open only to those aged 21 or above.

We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information.

If a parent or legal guardian believes their minor child has registered on our platform, please contact us immediately at [email protected].

To learn more about our responsible gaming policy, visit the Responsible Gaming page.

kq99 may update this Privacy Policy from time to time. Reasons for changes may include launching new services, changes in legal requirements, or changes in our business operations.

For significant changes we will:

• Update the "Last Updated" date at the top of this page
• Send a notification to your registered email address
• We will display a notice on the website

If you continue to use the platform after a policy update, you will be considered to have accepted the new policy. We therefore recommend that you review this page regularly.