kq99 Terms and Conditions

General Information and Eligibility

kq99 is an online betting and casino platform that provides entertainment gaming services for users in Bangladesh. These Terms apply to all products, services, software, and any activities offered through kq99's website, mobile application, or any other digital channel.

1.1 Acceptance of Terms

By registering on our platform, creating an account, or using any of our services, you confirm that you have fully read and understood these Terms and agree to abide by them.

1.2 Scope of Services

kq99 provides services in the following categories:

• Sports Betting: Bets on cricket (BPL, IPL, T20, ICC), football (FIFA), kabaddi, and other sports.
• Online Slot Games: Games from Pragmatic Play, PG Soft, JILI, and other reputable providers.
• Live Casino: Live dealer games from Evolution Gaming, Ezugi, and other providers.
• Virtual Games: Various fast-paced games including Spribe Aviator.

1.3 Language and Communication

kq99 provides services in Bengali. In the event of any dispute or interpretation, the Bengali version will be considered authoritative.

Account Registration

To use the full services of kq99, a valid account registration is required. Each person may create only one account.

2.1 Registration Requirements

• All information you provide must be true, accurate, and complete.
• The name used during registration must match your identity document.
• A valid and active mobile number and email address must be provided.
• It is your responsibility to keep your personal information up to date.

2.2 Account Security

The security of your account is entirely your responsibility. Your password should not be shared with anyone. Any unauthorized access must be reported to our support team immediately.

2.3 Multiple Accounts Prohibited

Creating more than one account by the same person is strictly prohibited. If kq99 detects multiple accounts from the same IP address, device, or payment method, it reserves the right to cancel those accounts and forfeit any bonuses earned.

Age Limit and Eligibility

kq99 is a responsible online gaming platform. We follow a strict policy to prevent underage gaming.

3.1 Minimum Age Requirement

The minimum age to register and play on kq99 is 21. This platform is intended only for those aged 21 or above. By creating an account you confirm that you are at least 21 years old.

3.2 Identity Verification

kq99 may request documents for identity verification at any time, such as:

• A copy of your National Identity Card (NID) or passport.
• Proof of ownership of the payment method.
• Proof of address (utility bill or bank statement).

Failure to verify may result in the account being temporarily suspended or permanently closed.

3.3 Geographic Restrictions

Our services may not be available in certain regions. It is your own responsibility to comply with the local laws of your region.

Deposits and Payment Methods

kq99 supports popular payment methods in Bangladesh, ensuring fast and secure transactions.

4.1 Supported Payment Methods

• Mobile Banking: bKash, Nagad, Rocket, Upay.
• Bank Transfer: All major commercial banks.

4.2 Minimum Deposit

The minimum deposit amount for each payment method is ৳200. Once a deposit is successful it is credited to the account instantly.

4.3 Important Deposit Guidelines

• Use only payment methods registered in your own name.
• Deposits from third-party payment accounts are strictly prohibited.
• For any deposit issues, keep a screenshot of the transaction.
• If you experience problems with deposit processing, contact 24/7 live chat.

Withdrawals and Withdrawal Policy

kq99 ensures a fast and hassle-free withdrawal process. Our goal is to process every approved withdrawal as quickly as possible.

5.1 Withdrawal Terms

• Minimum withdrawal amount: ৳1,000.
• Processing time: Typically within 10 to 45 minutes.
• Withdrawals can only be made to the same payment method used for the deposit.
• Account verification (KYC) may need to be completed before withdrawal.

5.2 Reasons for Withdrawal Rejection

Withdrawal requests may be rejected or delayed in the following cases:

• Identity verification has not been completed.
• The wagering requirement for a bonus has not been met.
• Suspicious activity is detected on the account.
• An investigation into multiple accounts or fraud is ongoing.

5.3 Withdrawal Process

After a withdrawal request is submitted, our team will complete the process as quickly as possible. Under normal circumstances this takes between 10 and 45 minutes.

Bonuses and Promotions Policy

kq99 offers various bonuses and promotional offers. It is essential to read the relevant terms and conditions carefully before using any bonus.

6.1 Welcome Bonus

New members are eligible for a 200% bonus on their first deposit, up to ৳10,000. A 20x wagering requirement applies to this bonus.

6.2 General Bonus Rules

• Each bonus requires a specific wagering requirement to be met.
• Real money is used before bonus balance when playing.
• A bonus offer cannot be used more than once.
• Bonuses are non-transferable and cannot be converted to cash.
• kq99 reserves the right to modify or cancel any bonus offer.

6.3 VIP and Cashback Program

The kq99 VIP program has five tiers:

• Bronze: Weekly cashback up to 0.2%.
• Silver: Weekly cashback up to 0.3%.
• Gold: Weekly cashback up to 0.5%.
• Platinum: Weekly cashback up to 0.6%.
• Diamond: Weekly cashback up to 0.8%.

You can move up to higher tiers through regular gaming. Special benefits and rewards are provided at each tier.

6.4 Bonus Abuse

If bonus abuse or fraud is suspected, kq99 may cancel the bonus and investigate the account in question.

Fair Play and Security

kq99 is committed to ensuring a safe and fair gaming environment. All games are sourced from reputable providers and verified for fair outcomes.

7.1 Data Security

All your personal and financial information is protected by SSL (Secure Socket Layer) encryption. We never sell your information to third parties.

7.2 Prohibited Activities

The following activities are strictly prohibited and may result in account cancellation:

• Fraud, hacking, or exploiting system vulnerabilities.
• Betting through collusion or syndicate arrangements.
• Money laundering or suspicious financial transactions.
• Gaming using automated bots or software.
• Attempting to artificially influence the outcome of any game.

7.3 Fair Gaming Guarantee

All our games are powered by Random Number Generator (RNG) technology, which ensures completely unbiased outcomes. kq99 is committed to fair play as a safe and reliable platform.

Responsible Gaming Policy

kq99 gives responsible gaming the highest priority. We believe gaming should be an entertaining activity, not a source of financial stress.

8.1 Setting Limits

You can set the following limits from your account:

• Daily, weekly, or monthly deposit limits.
• Daily, weekly, or monthly betting limits.
• Account time-out (cooling-off period).
• Self-exclusion — temporary or permanent.

8.2 Support Services

If anyone is experiencing a gaming problem, contact our 24/7 live chat for immediate assistance. Our trained team will provide you with the right support.

To learn more about responsible gaming, visit our Responsible Gaming page.

Account Cancellation & Suspension

kq99 reserves the right to suspend or cancel any account if these terms and conditions are violated from that account.

9.1 Reasons for Cancellation by kq99

• Providing false identity or information.
• Operating multiple accounts.
• Bonus abuse or fraud.
• Money laundering or illegal activities.
• Being identified as a minor.
• Participation in prohibited activities.

9.2 Cancellation by User

You may close your account at any time by notifying our support team. Complete all valid withdrawals before closing the account.

9.3 Balance & Withdrawals

Legitimately earned balances may be withdrawn before cancellation, unless that balance has been forfeited due to a violation. kq99's decision on this matter is final.

Privacy & Data Protection

The protection of your personal information is very important to us. How we collect, use, and protect your information is described in detail in our Privacy Policy.

10.1 Data Collection

We may collect the following information:

• Registration details (name, mobile number, email).
• Identity verification documents.
• Financial transaction information.
• Gaming activity and history.
• Device and technical information.

10.2 Data Usage

Your information is used solely for the purposes of improving services, preventing fraud, fulfilling legal obligations, and providing support.

Limitation of Liability

To the extent permitted by law, kq99 will not be liable for the following:

11.1 Service Interruptions

• Service unavailability due to technical issues or internet outages.
• Disruptions to third-party provider software or services.
• Force majeure events such as natural disasters or government orders.

11.2 Gaming Losses

kq99 is not liable for financial losses arising from gaming. All betting and gaming activities carry financial risk, and each user participates at their own risk.

11.3 Third-Party Links

kq99 is not responsible for the content or security of any third-party links on our platform.

Changes to Terms

kq99 reserves the right to change, amend, or update these terms and conditions at any time.

12.1 Notice of Changes

For significant changes, we will notify you via your registered email or through the platform. Continued use of the platform after updated terms are published will be considered as your acceptance of the new terms.

12.2 Responsibility to Review

It is your responsibility to review this page regularly. The date of the latest update will always be noted at the top of the page.

12.3 Dispute Resolution

In the event of a dispute, first try to resolve it through our 24/7 live chat or support email. We will conduct a full review before making a decision on any complaint.